Service Agreement
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Equipment owner, hereafter referred to as "Customer", hereby requests repair from Conners Chainsaw Repair Service, hereafter referred to as "Technician". Customer requests and authorizes Technician to perform repairs and or diagnostics to the equipment. Although Technician agrees to perform services in a professional and workman like manner, Customer agrees that Technician is not liable or responsible for unknown problems or issues arising from internal inspection following commencement of authorized repairs. Customer agrees and understands that the equipment may require maintenance or service beyond the scope of this particular agreement. Customer is hereby notified that requested repairs are an attempt to reasonably restore usable functionality, safety, and operation of the equipment via a SINGULAR REPAIR. No repairs are performed in the field due to uncertain variables.
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The Customer releases Conners Chainsaw Repair Service, including Technician or his designee from any and all responsibility for success or failure due to any component failure or part manufacture defects. Customer understands that Technician will put forth "best-effort", to fulfill and complete this service or repair request. Customer is advised that, especially in the case of intermittent, spurious, or random failures, it is not always possible to effectively diagnose and repair all such problems. It is recommended that Customer research additional resources for known equipment manufacturers' defects or problems. Further, the Customer is advised to perform routine preventative maintenance, as described in the equipment's owners' manual. Subsequent repairs required resulting from owner’s lack of prescribed routine preventative maintenance may void this agreement, and may offset from original quote.
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Unless modified in writing by both parties, this agreement and authorization remains in effect and ensures to subsequent requests for maintenance or Technician requests/demands for payment. Initial quotes, if any requested, are subject to written revision due to the uncertainty of repair conditions, (i.e. corroded parts, and fasteners that may break and require more time for extraction, Additional fabrication of mounting hardware at times may require modification or replacement. These are just a few examples of the potentials of changing variables involved in repairs. ) Customer will be informed of any problems found during diagnosis, service, or repairs under this agreement, including any additional newly detected issues, if any.
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Customer’s action of leaving equipment in the custody of the Technician has hereby authorized Technician to make diagnostics and or repairs. Time is of the essence: Customer understands that payment-in-full is required upon presentation of repair completion notice & request for payment covering the specific repairs described in this agreement. It is recognized that, following initial diagnostics and repair estimate, actual repairs may reveal other unforeseen problems not evident in original quote. Additional supplemental damage charges, other issues, and/or separate problems not detected prior to repair commencement will be presented in the invoice. Customer’s verbal and or written agreement also activates this agreement and authorizes Technician to proceed with the diagnosis and repairs.
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Customer hereby authorizes Technician to operate the equipment for the purposes of testing and/or inspection. Unless other arrangements are made, supply of small engine parts are typically obtained by discount by Technician to extend savings for the Customer, with the exception of special orders or no longer manufactured parts. Each process of a repair or parts needed will be noted on Customer’s invoice. Failure of customer to make deposit for required parts upon notice will delay repair completion. A $35.00 Diagnostic & Inspection Fee is applied to each separate equipment item unless waived for certain circumstances.
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Customer will be informed of any issues or problems discovered or detected before, during, or after the initial repair. If time allows a photo or documentation of additionally detected issues will be presented to you or explained to you. Technician will not be held responsible for loss or damage to equipment, or articles left on or about equipment in case of fire, theft, accident, or any other cause beyond its control. Old or unused parts will be returned to the Customer. Conners Chainsaw Repair Service, including Technician or designee reserves the right to halt and not continue further repairs, including any warranty matters beyond those contained in this agreement, until invoice balance is resolved. Balances remaining unpaid after 30 days from presentment are subject to abandoned by owner. Equipment left on premises 30 days after invoicing are subject to disposal.
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Most repairs by Conners Chainsaw Repair Service are approximately 10% - 50% less than current shop rates and estimates, Depending on the severity and difficulty of the repair. You are encouraged to obtain at least two shop estimates. C.C.R.S nor any individual carries compliance or performance insurance. Technician is not responsible for completion delayed due to weather or other circumstances beyond its control. If Customer decides not to continue repairs with Technician, decides to seek other options, a $35.00 diagnostic fee or Cost of Repairs made at time of Cancel notice becomes due and payable. Technician will not be “rushed”. Customers scheduling, jobs, projects, etc. do not determine repair completion. All service will be concluded in a timely manner. Part delivery , Type of repairs, and order in which item was received determine the completion time frame. It is not abnormal in the small engine service industry for repair turn around time frames to be from a few days to even a few months due to part back order issues (That began in late 2020) . Your equipment will be serviced and completed as soon as practical, Please allow at least two weeks before checking on any completion or update status. We receive dozens of calls and messages per day, your call will be returned within one to three days approximately due to the volume of calls.
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C.C.R.S Warranties the repair and workmanship for 30 days, Stens parts are warranted for 1 year, when installed by dealer/technician. Any improperly mixed fuel by owner or operator, evidence of improper care or abuse of equipment, deviation from any specific instruction by technician for said equipment to ensure longevity of the unit, all void any and all warranties expressed or implied. Technician certifies that a copy of Repair Release and Authorization Agreement was provided to customer in person or via email. It is the Customer's responsibility to review this agreement by the conclusion of the initial repair and decide to proceed or not proceed with any other repairs, if needed.
IMPORTANT INFORMATION: Any equipment serviced that is missing any safety device, or was not manufactured with one is the customers responsibility to ensure proper and safe use. C.C.R.S is not liable for unsafe or improper use.
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NO JUNKYARD FINDS OR NEGLECTED EQUIPMENT ( Items neglected beyond reasonable off season storage) WILL NOT BE SERVICED. I.E. RUSTED OUT ENGINES / SUBMERGED AND NEGLECTED Are all classified as “Restoration Items” and are not covered within Repair service.
PAYMENT - Cash, Zelle, PayPal, and Checks are accepted. Payment is required upon pick up or delivery. Cash and Check payments must be made in person by customer or designee - No checks will be accepted by mail. If a check is declined for any reason, your check will be returned to you, and a cash payment will then be required and any future service request will be cash only. Checks and PayPal are subject to additional ACH fees / fees factored into the invoice. PayPal payments are required to be completed prior to equipment pick up or delivery. All cash payments are eligible for payment and or service discounts. Credit / Debit cards are accepted via PayPal.
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Rev. 07/22 (This Repair Release and Agreement supersedes any prior versions from 2022 and prior )